FAQ



Orders

• Tracking: receive a tracking number to your email once it's shipped.

Returns & Refunds

• Something Wrong: Send and email with info on why the product is being returned. We want happy customers so we are willing to work with you on a refund. 
• How Long: Refunds in 2-7 business days! 
• Email: email us at info@thetracompany.com

Gift Cards

• Gift Cards: Sorry, no gift cards right now. Stay tuned! 

Shipping

• Choose Your Shipping: Standard ground shipping or express for a fee. 
• Speedy Delivery: 2-7 business days to your door! 
• Lost or Damaged Shipments: We'll send a new one; no worries! 
• Policy Updates: Check back for changes as we grow! 

Products

• Our Tray: Wooden now, but more cool stuff is coming soon! 

Promotions

• Promotions: No promotions now, but keep an eye out! 

Our Company

• Family First: We care like family. Any concerns? We're here!