FAQ
Orders
- Tracking: receive a tracking number to your email once it's shipped.
Returns & Refunds
- 90-Day Return Window: You've got 3 whole months to decide if it's perfect!
- Any Condition Returns: Shiny or well-loved, we'll take it back!
- Free Return Shipping: We've got the shipping covered!
- Full Refunds: If it doesn't click, we'll refund you fully!
- No Exclusions: Everything's returnable, no exceptions!
- Swift Refund Processing: Fast refunds in 2-7 business days!
- Need Help? Could you email us at info@thetracompany.com?
Gift Cards
- Gift Cards: Sorry, no gift cards right now. Stay tuned!
Shipping
- Choose Your Shipping: Standard ground shipping or express for a fee.
- USA Shipping: We ship everywhere in the USA!
- Free Shipping: All orders ship free! Woohoo!
- Speedy Delivery: 2-7 business days to your door!
- Lost or Damaged Shipments: We'll send a new one; no worries!
- Policy Updates: Check back for changes as we grow!
Products
- Our Tray: Wooden now, but more cool stuff is coming soon!
Promotions
- Promotions: No promotions now, but keep an eye out!
Our Company
- Family First: We care like family. Any concerns? We're here!