FAQ



Orders

• Tracking: receive a tracking number to your email once it's shipped.

Returns & Refunds

• 90-Day Return Window: You've got 3 whole months to decide if it's perfect! 
• Any Condition Returns: Shiny or well-loved, we'll take it back! 
• Free Return Shipping: We've got the shipping covered! 
• Full Refunds: If it doesn't click, we'll refund you fully! 
• No Exclusions: Everything's returnable, no exceptions! 
• Swift Refund Processing: Fast refunds in 2-7 business days! 
• Need Help? Could you email us at info@thetracompany.com? 

Gift Cards

• Gift Cards: Sorry, no gift cards right now. Stay tuned! 

Shipping

• Choose Your Shipping: Standard ground shipping or express for a fee. 
• USA Shipping: We ship everywhere in the USA! 
• Free Shipping: All orders ship free! Woohoo! 
• Speedy Delivery: 2-7 business days to your door! 
• Lost or Damaged Shipments: We'll send a new one; no worries! 
• Policy Updates: Check back for changes as we grow! 

Products

• Our Tray: Wooden now, but more cool stuff is coming soon! 

Promotions

• Promotions: No promotions now, but keep an eye out! 

Our Company

• Family First: We care like family. Any concerns? We're here!