Shipping policy

At The TRĀ Co., we strive to provide a smooth and efficient shipping process for all our customers.

Shipping Costs

Shipping costs are calculated at checkout. Please note that promotional products may be subject to additional shipping and handling fees. As a small business, we are unable to offer free shipping in order to maintain cost efficiency and sustainability.

Shipping Locations

We currently ship within the USA only. All orders are processed and shipped from Arizona, USA.

Order Verification

Every order is carefully inspected to ensure it is in excellent condition before shipping. However, unforeseen events can occur during transit. If you encounter any issues with your order upon arrival, please contact us immediately with images of the box and the issue, along with your order number. We will assist you promptly.

Shipping Schedule

Orders are shipped every Friday. Delivery typically takes 3–7 business days, depending on location, weather, and the season.

Important Information

The TRĀ Co. is not responsible for incorrect shipping information or lost packages.

• If your package shows as delivered but is not received, please contact the carrier (UPS/USPS) for assistance.
• It is your responsibility as the purchaser to provide accurate shipping information and notify us of any changes prior to shipment.
• We do not offer refunds, returns, or re-ships due to incorrect shipping details. Thank you for your understanding and support of our small business.

If you have any questions or concerns about shipping, please don’t hesitate to reach out!